£27,500 per annum

Are you a well organised and pro-active customer service professional looking for a new
and exciting challenge? Do you have experience in a personal assistant role with expertise
managing calendars, inboxes and general administration? Want to work proudly together
as one team to deliver an outstanding service for our leaseholders?

About The Role
Our client is a leading residential estate management company, who manage an excess of
150 exclusive and beautifully landscaped developments across the UK. They are looking for a
professional and enthusiastic Estate Services Adviser to join their team in Frimley, to provide
office-based support to two of their team of eight Area Managers.

About you
As part of the Customer Experience Team, you will be a real ambassador for their customers,
solution-focused, identifying challenges rather than problems and play a part in delivering
performance at its best, on a personal and collaborative basis.

You will have strong decision making skills and be used to working under pressure and to very reactive and tight deadlines. A proven track record with a reputation for being a positive role model and driving change through people and processes with the ability to be flexible when the need arises. You will work in an intuitive way with a high level of responsibility supporting the Area Managers, as well as delivering a positive, prompt and accurate service to leaseholders, Estates Services Team, remote staff, contractors and each other.

General Responsibilities

  • Establish good relationships with Area Managers, Estate Managers and other estate-based
    staff to promote the services of the Customer Experience Team and provide support and
    solutions to day-to-day issues.
  • General typing, filing, photocopying and all other reasonable office duties as required
  • Work collaboratively with and support fellow team members as and when required
  • Deal effectively with all telephone enquiries by either providing the solution or referring to
    the relevant member of the team with an emphasis on monitoring and tracking to
  • Manage diaries for your Area Managers, organising estate visits, budget meetings and account meetings in accordance with required timescales
  • Monitor your Area Managers’ mailboxes, assisting with responses, and occasionally take minutes in meetings, whilst observing absolute confidentiality.

Skills and Experience

Minimum of 5 GCSE’s at Grade A to C (to include English Language & Maths)

Previous experience in a PA/Administration, customer focused role

Experience of dealing with a varied client group

Excellent communication and interpersonal skills, able to build relationships

Attention to detail, with a right first time approach Strong organisation skills including planning/monitoring/time management

Able to prioritise and work on multiple levels

Excellent knowledge of Microsoft Word, Excel and Outlook

Confident with a positive attitude

Be approachable, persuasive and reliable

Remain calm under pressure / with the ability to find solutions

Willing to learn new skills and rise to new challenges

Ability to maintain confidentiality when required

Whilst we would love to be able to respond to every application we receive, it isn’t always possible. If you have not heard from us within 7 working days, please assume that your application has not been successful on this occasion.

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