Part-time Customer Service Assistant

Part-time Customer Service Assistant

Part-time Customer Service Assistant

Welwyn Garden City


c £20k

My client, a forward thinking and customer focused fleet management business, is looking for an experienced Customer Service Administrator to join their small and friendly team on a part-time basis – 25 hours per week.

The main purpose of the role is to provide and maintain a high level of customer service and administrative support to all contractual activities in a vehicle workshop environment.


• To ensure that all face to face and telephone enquiries are actioned appropriately.

• To check in customers vehicles, check defect books, obtain vehicle mileage and create the                              appropriate paperwork including vehicle pre-check sheet for the workshop staff.

• To liaise with drivers and customers to obtain information to assist correct repairs.

• To release vehicles back to customer ensuring correct procedures are followed.

• To book vehicles into main dealers for warranty and vehicle recall work.

• To take bookings for MOT’s and Services 

• Raise workshop ‘Work In Progress’ (WIP’s) job cards electronically.

• Arrange vehicle recovery as necessary.

• To carry out pre-checks of lease vehicles where required;

• To complete invoicing for all internal work carried out.

• Upload all completed job packs and invoices to the system.

• To ensure the PSP Invoice and Rebate credit agree before processing.

• To book and issue courtesy cars to customers, checking driving licences and completing  relevant paperwork. 

• Various reporting tasks.

The ideal candidate will have experience of working in a similar customer service role as well as experience of raising and processing invoices. You will also have excellent working knowledge of Microsoft products and other IT systems. Also key is the ability to produce accurate work to tight deadlines under pressure. Previous automotive workshop experience is advantageous however not essential.

Whilst we would love to be able to respond to every application we receive, it isn’t always possible. If you have not heard from us within 7 working days, please assume that your application has not been successful on this occasion

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