Ecommerce / Sales Support Administrator

Ecommerce / Sales Support Administrator




My client is looking for an experienced Ecommerce/Sales Support Administrator to join their rapidly expanding business. This is a busy and varied role with good opportunities for progression.

The main purpose of the role is to support the overall business and deliver an exceptional level of customer service.

 Key responsibilities:

  • Proactively respond to product queries and provide advice based on product knowledge.
  • Order management and logistics.
  • Creating images to spec using Adobe Photoshop. 
  • Updating all systems and spreadsheets to provide accurate views to support the delivery of the sales strategy.
  • Ensuring product data is listed accurately.
  • Following up order enquiries and quotations.
  • Managing all inbound customer enquiries through various channels including email, telephone, and social media.
  • Handling all couriers, suppliers and third-party clients.
  • Preparing weekly reports and sales presentations.
  • Collaborate with internal teams on creative requirements, deadlines and pushing website updates and new artwork collections live across all channels.
  • Produce high-res images for press, responding to press enquiries, creating images from templates provided to add products to website.
  • Update social media and assist with information/creative required by the digital agency.
  • Managing stock, and assisting with ordering supplies.
  • Providing admin support for financial processing.

The ideal candidate will be passionate, enthusiastic and process-driven. You must be able to work well independently as well as within a team. You must also be highly proficient in Excel with sharp attention to detail. This is a busy department and it is imperative you have strong time management and attention to detail with a flexible approach. There will also be the opportunity to work on new projects for further development and to drive sales strategy.

Whilst we would love to be able to respond to every application we receive, it isn’t always possible. If you have not heard from us within 7 working days, please assume that your application has not been successful on this occasion.

To apply for this job email your details to