E-Commerce Customer Service Agent

E-Commerce Customer Service Agent

  • Permanent
  • Marlow

Marlow, Bucks

£22,000

Permanent

My client is currently recruiting for an experienced Customer Service Agent with E-Commerce experience to join a brand new team.

Responsibilities:-

  • Deal directly with customers either by telephone or electronically via CRM
  • Manage all direct customer orders as per the internal sales order process.
  • Handle and respond efficiently to all general and order specific direct customer enquiries
  • Support with order status updated and delivery tracking queries
  • Effectively manage calls, enquiries, order, complaints
  • Communicate and coordinate with the internal and third party stakeholders.

The ideal candidate will have previous experienced with a Customer Service E-Commerce position and knowledge of CRM systems. You will be self-motivated with an enthusiastic approach and be able to provide excellent customer service. An effective communicator, you will be professional with good problem solving skills.

To apply for this job email your details to linda.smith@rgsrecruitment.co.uk.